Frequently Asked Questions
Are you the Government?
No, U.S. Passport Online is not the government. We are a Government Authorized agency, which means we have a direct and unique relationship with passport agencies, allowing us to expedite requests much more quickly than the minimum of 14 days or maximum of 7 weeks that it takes for the government to process requests. Furthermore, we guide you through the process the entire time, something the Government Agencies can’t do themselves.
Is the government fee included in the fees for your services?
No, it is not. The government fee is additional to the fees you pay on U.S. Passport Online. The government fee varies depending on the service you select, and it must be paid in the form of a check made out to “U.S. Department of State” (exact spelling).
What are the requirements for a Passport Renewal?
Your U.S. passport must be in your possession and valid, or it must have expired less than 5 years ago, to be eligible for renewal. Otherwise, you need to apply for a new passport.
Damaged or child passports are not eligible for renewal.
What are the requirements for a New Passport?
To be eligible for a new U.S. passport, you must be at least 16 years of age. If you have previously had a passport, and it expired more than 5 years ago, you must apply for a new passport.
What are the requirements for a Child Passport?
Your child is considered a minor and requires a child passport to travel internationally by air if he or she is younger than 16 years of age. This includes newborns and infants.
Please proceed to the new passport or passport renewal page if your child is older than 16 years of age, but only if their passport was issued for 10 years.
What are the requirements to replace a Lost, Stolen or Damaged Passport?
You will need to apply for a new passport if your current passport is lost, stolen or severely damaged. If your passport is not lost or damaged and has expired, you will need to apply for a passport renewal.
What are the requirements for a Passport Name Change?
You will need to complete the passport name change process if:
- You have an existing, unexpired U.S. passport that was issued less than 1 year ago.
- You have legally changed your name and have obtained legal documentation of a name change since the passport was issued.
If, however, your passport was issued more than 1 year ago, you will need to apply for a passport renewal.
Why should I use your service instead of going directly to the government or
Our expedited service is guaranteed to be quicker than the government – with processing times as low as 24 hours. Also, our concierge service ensures that you have completed all the required documents properly to prevent any delays in the process, while our hand-carry agents utilize their relationships with the agencies to ensure smooth and quick processing.
And if you ever have a question or a concern, you can always pick up a phone and call us without having to wait on hold for hours like you would when applying through a passport agency directly.
Will you help me fill out the forms and ensure I have all the correct documents?
Absolutely. Our concierge service will double-check that you have all the necessary documents and that you’ve correctly filled out all the required forms so that you avoid any hiccups in the application process. Our aim is to expedite your passport, and we don’t want anything to get in between you and your travel documents.
How much do you charge?
Our expediting fee varies depending on how quickly a customer needs their passport. Customers can select a service based on the urgency of their request and the associated expediting charge. Expediting fees are as follows:
- 1 Business Day – $409
- 2-3 Business Days – $369
- 3-5 Business Days – $269
- 5-7 Business Days – $179
- 7-10 Business Days – $149
- 10-14 Business Days – $109
- First Morning Overnight Delivery – $50
- Saturday Delivery – $30
A government fee is additional
to the fees you pay on U.S. Passport Online. The government fee varies depending on the service you select, and it must be paid in the form of a check made out to “U.S. Department of State” (exact spelling).
Who will be my case manager?
As soon as you complete your order, you will be assigned a dedicated Case Manager who will assist you throughout the passport application process. Our case managers ensure that you have completed all the required documents properly to prevent any delays and to guarantee smooth and quick processing.
Will I receive a tracking number once the passport is sent?
If you selected to have your passport in 1 to 7 business days (or if you are traveling within two weeks), you will receive an email with the tracking number as soon as we mail your passport. However, if you selected to have your passport in 7 to 14 business days and you do not have a departure date within the same month when the order was placed, you will not receive a tracking number.
Why should I use FedEx if I can go to the USPS or another cheaper carrier?
We ask our customers to use FedEx because of its excellent and reliable service. FedEx provides more in-depth tracking for all orders, allowing you to see every step of the shipment process rather than just an estimated delivery date, which is typical of the USPS. Additionally, FedEx makes itself responsible for damaged packages.
Can I apply for this service without a departure date?
If you are requesting a passport renewal or updating your passport because of a recent name change, you do not need to provide a departure date. However, all new passport orders that require you to fill out the DS-11 form must include a departure date. These include requests for:
- A new child passport.
- A new adult passport.
- A lost, stolen or damaged passport replacement.
As a Government Authorized expediting service, the government needs to verify that all of the requests we submit on a customer’s behalf are urgent.
When should I visit an acceptance agent?
After submitting your expediting request and gathering the necessary documents and letter of authorization, you should visit an acceptance agent 14 days before your departure date. The acceptance agent will process all of your paperwork and place the contents in a sealed envelope. During this time, make sure that all of the documents that you reviewed with your Case Manager are placed in the envelope before it is sealed. You must then mail that sealed application package to the government office. Do not leave the sealed envelope with the acceptance agent.
The contents within the sealed envelope are considered valid for only 5 days, which is why it’s crucial that you visit the agent and then FedEx within this time frame.