Privacy Policy

U.S. Passport Online

Effective Date: May 24, 2013, owned and operated by US Passport Online, is dedicated to protecting your privacy. The trust we gain from our customers and web site visitors is of the highest importance. This privacy policy describes how US Passport Online collects and uses the personal information you provide on our web site. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Information Collection and Use

We need to know the following information and for the purpose of filing your travel documents (the following list may not be all inclusive):

  • Contact Information such as name, email address, mailing address, phone number
  • Your date of birth
  • Photographs

In addition, for the purpose of filing your travel documents we will need access to the following documents (the following list may not be all inclusive):

  • Travel itinerary
  • Birth certificate
  • Driver's license
Information Sharing

We will not sell, rent or trade any personal information we collect from you on our web site and only use personal information as out lined in this privacy policy. Yet Again, we may use information internally to send you offers or information, but we will not provide your information to third parties. To opt of our offers please follow the unsubscribe directions in these emails.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if US Passport Online is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so
User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend or delete it, by emailing our Customer Support at or by contacting us by telephone or postal mail at the contact information listed below.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Service Updates

It is our policy to notify for duration of your order; we will notify you via e-mail or telephone. If you would rather not receive any updates from us, please send a request to be removed from our e-mail update list to:

Cookies and Sessions

Without a direct consent, our web site is not set up to track, collect or distribute personal information about any visitors. It does recognize the home server of visitors, but not e-mail addresses. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site, but do not link the information we store in cookies to any personal information you submit while on our site.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.

In addition, our web site tracks information about the visits to our web site. We compile statistics that show the daily number of visitors to our site, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These accumulated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

Order Processing

Customers should always feel secure in the knowledge that any data with credit card information being sent over the internet to is protected by encryption over a "Secure Socket Layer (SSL)" technology, which ensures a safe transaction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our web site, you can contact us at .

Additional Information

Links to 3rd Party Sites

Our web site includes links to other web sites whose privacy practices may differ from those of US Passport Online. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.


We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at .

Social Media Features and Widgets

Our web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on this web site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting the Web Site

If you have any questions about this Privacy Policy, the practices of this site or your dealings with this web site you can contact our Customer Service at .

US Passport Online
6145 Gehring St.
Houston, TX 77021

What Our Customers Are Saying

My passport was received yesterday. Thank you! Just wanted to say that you guys are fabulous!!! Never have I seen such courtesy and efficiency. Aloha from Hawai'i...
President, The Weinman Foundation
Thank you very much for taking care of my passport needs. I was amazed at how quickly I received it! If I hear of anyone needing to get a passport I will gladly recommend your services. Joe Veiga
I received my wife’s passport today, two days ahead of schedule. Thanks for your outstanding handling of our last minute need to rush the order. Tom Walker
Thank you so much for the fast and efficient expedited passport service. This really meant a lot to us and we could not be happier. Venus Singh
My passport arrived a few minutes ago. What an amazing service you guys provide! We are good to go on our vacation. Thank you and your team for a job well done. John Bonney
Thank you for the delivery of my new passport. Every agent has been professional and helpful, and I would certainly recommend to a friend. Carter Hailey
Thank you again, Nick! You have made this situation so much less stressful! Have a great weekend and it was a pleasure working with you and your team!!! You all have been really helpful and that’s what makes your company worth every penny! Good luck to you and the rest of your team in the future!!! Bryan Hoffman
I just wanted to let you all know that I was VERY pleased with my experience with US Passport Online. Your customer service via phone was superb, and I received my passport (without issue) an entire week before it was expected. I would highly recommend your company to anyone in need of an expedited passport. Thank you! Lindsay Pears
Glad you exist! The process was very easy to access and your materials were clear and thorough. Shirley Loeffler